Terms of service
26 Cheapside, Halifax HX1 1TQTerms and Conditions of Sale
These terms and conditions, together with our Delivery Policy, Returns and Refunds Policy and Privacy Policy, set out the terms on which we supply goods to you.
Please read them carefully before placing an order. By placing an order you agree to be bound by them. Please pay particular attention to clause 12 (Our liability to you) and clause 14 (Events outside our control).
Nothing in these terms reduces your statutory rights. If any term conflicts with your legal rights, your legal rights take priority.
1. Who we are
1.1 We operate the website anybed.co.uk. Any Bed is a trading name of Mr M Farooq, a sole trader established in England.
1.2 Our business address, and the address for any formal notice under these terms, is 26 Cheapside, Halifax HX1 1TQ.
1.3 In these terms, "we", "us" and "our" mean Any Bed. "You" means the person placing the order.
1.4 We don't operate a telephone line. You can reach us by live chat on any page of our website, or by email at support@anybed.co.uk.
2. Whether you're a consumer or a business customer
2.1 Some of these terms apply only if you're a consumer — that is, if you're buying wholly or mainly for your personal use, and not for a business.
2.2 If you're buying as a business — for example as a landlord, letting agent, hotel, guest house or other trade buyer — clause 13 applies to you instead, and the cancellation rights in clause 9 do not. Please tell us at the point of order if you're buying as a business.
2.3 You may not buy from us for commercial resale.
3. Your eligibility to order
By placing an order you confirm that you're at least 18 years old and legally able to enter into a binding contract.
4. How the contract is formed
4.1 Your order is an offer to buy from us. All orders are subject to our acceptance.
4.2 We'll send you an email acknowledging your order. This is not acceptance. The contract between us is formed only when we send you an Order Confirmation email.
4.3 We may decline an order at our discretion — for example if the goods are unavailable, if we can't deliver to your address, if we can't obtain payment authorisation, or if the item was mispriced. If we decline your order we'll tell you and refund any payment in full.
4.4 We'll give your order a number in the Order Confirmation. Please quote it whenever you contact us.
5. Our products
5.1 Our images, dimensions and descriptions are intended to give you a fair impression of the goods. All goods are made within standard industry measurement tolerances.
5.2 Colours on your screen will vary depending on your device and its settings, so we can't guarantee an exact match to the finished product.
5.3 Natural materials such as wood and leather vary in grain, shade and texture, and may show natural marks. Colours may change with age and exposure to light. This is a characteristic of the material, not a fault.
5.4 Occasionally we may supply goods with minor specification differences for reasons beyond our control. Where we do, the goods will be of an equal or better standard, and your legal rights are unaffected.
5.5 We may change or discontinue any product, and may limit the quantity available to any customer, at our discretion.
6. Price and payment
6.1 The price of the goods is the price shown on our website at the time you place your order, and is set out in your Order Confirmation.
6.2 All prices include VAT and free delivery to UK mainland addresses. A delivery surcharge applies to certain Scottish postcodes; where it does, it's shown at the checkout before you pay and is set out in our Delivery Policy.
6.3 We take payment in full at the time you place your order.
6.4 If the VAT rate changes between your order and delivery, we'll adjust the VAT you pay, unless you've already paid in full.
6.5 Prices may change at any time, but a change won't affect an order for which we've already sent an Order Confirmation.
6.6 Despite our best efforts, some goods may be mispriced. We check prices before dispatch. If the correct price is lower than the price you paid, we'll charge the lower amount. If the correct price is higher, we'll contact you for instructions before dispatching, and you may cancel for a full refund. If the pricing error was obvious and could reasonably have been recognised by you as a mistake, we don't have to supply the goods at the incorrect price.
7. Delivery
7.1 Our delivery service, timings, areas and surcharges are set out in full in our Delivery Policy, which forms part of these terms.
7.2 Delivery times quoted are estimates. We'll always deliver within 30 days of the Order Confirmation unless we've agreed a longer period with you. If we miss that deadline, you may cancel and receive a full refund.
7.3 We deliver to UK mainland addresses only. We're unable to deliver to offshore islands, Northern Ireland or the Republic of Ireland.
7.4 We'll deliver to the address in your Order Confirmation. If you need to change it, you must tell us and get our agreement in writing before delivery is arranged.
7.5 Delivery is made to the main ground floor entrance of your house or building. This is the full extent of the delivery service we provide. It does not include unpacking, assembly or removal of packaging. The service that applies to your order is confirmed in your Order Confirmation.
7.6 Our suppliers operate different delivery services, so the arrangements for your order may vary depending on the goods you buy. Where they do, we'll tell you before you order and in your Order Confirmation.
7.7 You must tell us at the time of ordering about anything that might restrict access to your property or its main entrance, including vehicle access and any parking restrictions.
7.8 Preparing for your delivery is your responsibility. You must make sure there's clear vehicle access to your property and that the entrance is clear and free from obstruction on the day. If windows or doors need to be removed to allow access, that's your responsibility, at your own cost and risk.
7.9 You, or a nominated adult over 18, must be present to accept and sign for delivery. If nobody is available, or access isn't clear, we won't be able to deliver, and a further delivery charge may apply.
7.10 If our delivery team judge that completing the delivery risks damage to the goods or your property, or injury to anyone, they'll leave the goods somewhere safe and convenient instead.
7.11 Moving goods beyond the main entrance. Our delivery teams are not required to bring goods beyond the main ground floor entrance, and the service you have paid for does not include this. If a delivery team agrees to move goods further at your request, they do so as a gesture of goodwill and outside the scope of our contract with you. Where that happens:
- you confirm that the route is suitable, and that the goods will fit along it;
- you are responsible for protecting your floors, walls, doorways, fittings and possessions, and for clearing the route beforehand;
- we are not responsible for damage that is an unavoidable consequence of moving the goods along a route you have asked us to take;
- we are not responsible for damage occurring after our team have told you of a risk and you have asked them to continue anyway; and
- our team may stop at any point and leave the goods where they are.
7.12 We're not responsible for damage to your property during delivery, other than damage caused by our negligence. Where we are responsible, our liability is limited to the reasonable cost of repairing that damage, with no element of betterment. We're not responsible for pre-existing damage, for fair wear and tear, or for the failure of surfaces, fixtures or fittings that were already defective or poorly fixed.
7.13 Please tell our delivery team about any damage to your property at the time it happens, and confirm it to us in writing with photographs within 3 days of delivery. If you don't, we may be unable to investigate the claim properly, and that may affect our ability to accept it.
7.14 Nothing in this clause 7 excludes or limits our liability for death or personal injury caused by our negligence, for the exercise of reasonable care and skill in performing the delivery service, or for anything else we may not lawfully exclude. See clause 12.
7.15 We don't hold stock or store goods. If you don't accept a reasonable delivery date offered to you, we may charge a reasonable storage cost of £25 per week. This doesn't apply where the delay is our fault or caused by an event outside our control. Any such charge must be paid before delivery goes ahead.
7.16 Where you order several items, they'll usually arrive together. Occasionally we may need to deliver in more than one drop, and we won't charge you extra for that. If you ask us to split your order across separate dates, an additional delivery charge may apply.
7.17 We recommend you don't dispose of your existing bed or furniture until your new goods have arrived.
8. Title and risk
8.1 The goods become your responsibility when they come into your physical possession, or that of someone you've nominated to receive them.
8.2 You own the goods once we've received payment in full.
9. Cancelling your order (consumers)
9.1 If you're a consumer, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is in addition to your other rights.
9.2 You may cancel at any time from placing your order until 14 days after the day you receive the goods. Where your order arrives in more than one delivery, the 14 days run from the day after you receive the last item.
9.3 To cancel, log in to your account and select Cancel order or Request return, or simply tell us in writing by live chat or email. You may use the cancellation form at the end of these terms, but you don't have to — any clear statement is enough.
9.4 If you cancel before dispatch, there's nothing to pay and we'll refund you in full within 14 days.
9.5 If you cancel after delivery, you must return the goods within 14 days of telling us. You may return them yourself or ask us to collect. Our collection charges are set out in our Returns and Refunds Policy and will be deducted from your refund. Until the goods reach us, they remain your responsibility.
9.6 We'll refund the price you paid, together with any delivery charge you paid, within 14 days of receiving the goods back or of you supplying evidence that you've sent them — whichever is earlier.
9.7 You may handle and inspect the goods as you reasonably would in a shop. If you handle them beyond that — including assembling them — we may reduce your refund to reflect the loss in value.
9.8 The right to cancel does not apply to sealed goods that aren't suitable for return for health or hygiene reasons once unsealed, such as mattresses, toppers, protectors, duvets and pillows. Nor does it apply to goods made to your specification or clearly personalised. This does not affect your rights if the goods are faulty.
9.9 If you're available for a collection we've arranged and aren't there, or access isn't clear, we may charge you our reasonable costs for the wasted journey.
10. If something is wrong with your goods
10.1 We're under a legal duty to supply goods that match their description, are of satisfactory quality and are fit for purpose. Your rights under the Consumer Rights Act 2015 are summarised below and are not affected by anything in these terms.
10.2 If your goods are faulty, you have the right to reject them and receive a full refund if you tell us within 30 days of delivery.
10.3 After 30 days, you're entitled to ask us to repair or replace the goods. If a repair or replacement isn't possible, or doesn't fix the problem, you're entitled to a price reduction or a refund.
10.4 Please report faults, damage or missing parts as set out in our Returns and Refunds Policy. Where goods are faulty, you won't pay for collection.
10.5 We're not responsible for defects arising from fair wear and tear, wilful damage, accident, negligence, use in a way we or the manufacturer don't recommend, failure to follow assembly or care instructions, or alterations or repairs carried out without our written agreement.
10.6 These terms apply to any repaired or replacement goods we supply.
11. Your account
11.1 You're responsible for keeping your account details secure and for activity on your account.
11.2 You must give us accurate, current and complete information, and keep it up to date so we can process your order and contact you.
11.3 You may not transfer, sell or licence your account to anyone else.
12. Our liability to you
12.1 Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of your rights under the Consumer Rights Act 2015; defective products under the Consumer Protection Act 1987; or anything else we may not lawfully exclude or limit.
12.2 If we fail to comply with these terms, we're responsible for loss or damage you suffer that's a foreseeable result of our breach. We're not responsible for loss or damage that isn't foreseeable. Loss or damage is foreseeable if it's obvious that it will happen, or if we both knew it might happen when the contract was formed.
12.3 We supply our goods for domestic and private use. If you're a consumer and you use them for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
13. Business customers
13.1 This clause applies instead of clauses 9 and 10 if you buy as a business.
13.2 The cancellation rights in clause 9 and the consumer rights in clause 10 don't apply to business customers, because they're rights the law gives to consumers only.
13.3 You must inspect the goods on delivery and tell us in writing within 7 days of any shortage, damage or defect that a reasonable inspection would reveal.
13.4 Subject to clause 12.1, our total liability to a business customer for any order — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the price paid for the goods in that order. We're not liable to business customers for loss of profit, loss of business, business interruption or loss of anticipated savings.
13.5 We are not liable to a business customer for any damage to property arising from delivery, including where goods are moved beyond the main ground floor entrance at your request, except to the extent that the damage is caused by our negligence. Where we are liable, clause 13.4 applies.
13.6 All warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law for business customers.
14. Events outside our control
14.1 We're not liable for any failure or delay in performing our obligations that's caused by an event outside our reasonable control.
14.2 Such events include: strikes, lock-outs or other industrial action; civil unrest, riot, invasion, terrorist attack, war or threat of war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; failure of public or private telecommunications networks; and the acts, decrees or restrictions of any government.
14.3 Our obligations are suspended for the duration of the event and we'll have an extension of time to perform them. We'll take reasonable steps to bring the event to an end or to find a solution. If it continues for more than one month, either of us may cancel the contract, and we'll refund you in full for any goods you haven't received.
15. Acceptable use of our website
15.1 You may use our website for lawful purposes only. You must not use it: for any unlawful or fraudulent purpose; to infringe anyone's intellectual property rights; to harass, abuse or harm our staff or anyone else; to transmit false or misleading information; to send unsolicited advertising or spam; to impersonate anyone; or to interfere with anyone else's use of the site.
15.2 You must not: introduce viruses or other malicious code; copy, resell or exploit any part of our website; collect or track other people's personal information; or bypass any security measure or access restriction we've put in place.
15.3 We may suspend or close your account if you breach this clause.
16. Automated agents
16.1 This clause applies if you use, enable or deploy any software or service that takes autonomous or semi-autonomous action on your behalf (an "Agent") to interact with our website.
16.2 An Agent may interact with our website only if it identifies itself as an Agent in the user agent string of every request, in the form "Agent/[agent name]".
16.3 An Agent must not: conceal that it's an Agent, including by mimicking human interaction patterns; complete or circumvent CAPTCHAs or other measures intended to distinguish people from software; give a false answer to any question asking whether it's a person or software; or circumvent any measure we use to control how Agents access our website.
16.4 We may limit or block how any Agent accesses our website, by technical means or otherwise.
17. Intellectual property
17.1 All content on our website — including text, images, graphics, video, page design and their selection and arrangement — is owned by us or our licensors and is protected by copyright, trade mark and other intellectual property laws of England and Wales and elsewhere.
17.2 You may use our website for your own personal, non-commercial use. You must not reproduce, distribute, modify, republish, download, store or transmit any of it without our written consent.
17.3 The Any Bed name, logo and branding are our trade marks. You must not use them without our written permission. Other names and logos on our website belong to their respective owners.
18. Reviews and other content you submit
18.1 If you submit a review, comment, suggestion or other content, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish and display it, including for marketing.
18.2 You confirm that the content is your own, that it's honest and based on your genuine experience, and that you've told us about any payment or incentive you received for submitting it.
18.3 Your content must not be unlawful, defamatory, obscene, offensive, or in breach of anyone else's rights. You must not submit content under a false identity.
18.4 We may remove content that breaches this clause, but we're not obliged to monitor it. We don't have to keep your content confidential, pay you for it, or respond to it.
19. Third-party websites
Our website may link to sites operated by other people. We don't control or check those sites and we're not responsible for their content or for anything you buy from them. Please read their terms before you use them.
20. Your privacy
20.1 We handle your personal information in accordance with our Privacy Policy, the UK GDPR and the Data Protection Act 2018.
20.2 We use your information — and that of any nominated adult receiving delivery — to process your order, arrange delivery and handle any claims. To do that, we share it with our delivery partners.
21. Complaints
21.1 If something's gone wrong, please tell us by live chat or by replying to your order confirmation email. We aim to acknowledge complaints within 2 working days and resolve them within 14 days.
21.2 We're not currently a member of an alternative dispute resolution scheme. If we can't resolve your complaint between us, you're free to take the matter to court.
21.3 Free advice about your legal rights is available from Citizens Advice at citizensadvice.org.uk, or from your local Trading Standards service.
22. Our relationship with Shopify
Our website is powered by Shopify, which enables us to provide it to you. Any purchase you make is made directly with Any Bed. Shopify isn't responsible for any aspect of a sale between you and us, including any injury, damage or loss resulting from the goods.
23. Changes to these terms
23.1 We may revise these terms from time to time to reflect changes in law, regulation, market conditions, payment methods or the way our business operates.
23.2 The terms that apply to your order are those in force on the date you placed it, as set out in your Order Confirmation. A later change won't affect an order we've already confirmed, unless the change is required by law.
24. General
24.1 If a court finds any part of these terms unlawful or unenforceable, that part is severed and the rest continues to apply.
24.2 If we don't insist that you perform an obligation, or delay in enforcing a right, that isn't a waiver of it, and won't prevent us enforcing it later.
24.3 The contract is between you and us. Nobody else has rights under it under the Contracts (Rights of Third Parties) Act 1999.
24.4 You may not transfer your rights or obligations under these terms without our written consent. We may transfer ours to another person or organisation — including to a limited company formed to carry on this business — and we'll tell you if we do. This won't affect your rights.
24.5 Applicable law requires that some information we send you is in writing. You accept that we'll communicate with you mainly electronically, by email or by posting notices on our website, and you agree that this satisfies any legal requirement for writing. This doesn't affect your statutory rights.
25. Governing law
25.1 These terms are governed by the law of England and Wales, and any dispute may be brought in the courts of England and Wales.
25.2 If you're a consumer living in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country you live in, and you'll benefit from any mandatory consumer protection rules that apply there.
Model cancellation form
You only need to use this form if you want to cancel your contract with us. You don't have to use it, any clear statement will do.
To: Any Bed, 26 Cheapside, Halifax HX1 1TQ, support@anybed.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.
These terms were last updated on 15/07/2026.